Cancel & Refund Policy – Overflow Digital
This Cancel & Refund Policy applies to all services offered by Overflow Digital, including but not limited to paid ads, creative strategy, content creation (UGC, brand collaborations), conversion rate optimization (CRO), landing pages and website/shop development, and account management. Transactions are usually handled through proposals/invoices.
1. Scope
Overflow Digital works with direct-to-consumer (DTC) and Shopify brands to accelerate growth through integrated strategies in Media Buying, UGC, CRO, and Creative Strategy, supported by a dedicated account manager. This policy sets out how cancellation and refunds are handled for our service agreements.
2. Cancellation
• Before service begins
Clients may cancel a project or campaign without penalty if cancellation is made at least 7 business days prior to the scheduled start date of service. Cancellation must be made in writing (via email).
• Within 7 business days before start date
If the client cancels within 7 business days before the start date, Overflow Digital reserves the right to charge 50% of the agreed service fee. This covers preparatory work already done (strategy, team allocation, creative planning, etc.).
• After service has commenced
Once the work has begun (e.g., media campaigns launched, creatives produced, landing pages built), the client is responsible for the full fee for the agreed services. No refunds will be given for work in progress, unless otherwise agreed in writing or required by law.
3. Refunds
• Full Refund
If the cancellation occurs more than 7 business days before service begins (per above), any payment made will be fully refunded.
• Partial Refund
If cancelled within the 7-business-day period prior to the start date, a partial refund (up to 50% of payments made) may be issued, depending on the work done so far.
• No Refund
Once services have started, there will be no refund for payments already made, except in special circumstances agreed beforehand or under applicable law.
4. Special / Exception Cases
Overflow Digital may consider exceptions in cases of force majeure or serious unforeseen circumstances, such as:
• Illness or incapacity
• Unforeseen legal or regulatory circumstances
• Situations mutually agreed as valid in writing
In such cases, Overflow Digital may offer a solution such as rescheduling, reducing scope, or issuing a partial refund, depending on what both parties agree is fair.
5. How to Request Cancellation or Refund
To request cancellation or refund, a client must send:
• A written request (via email) clearly stating the service in question, the date of intended cancellation, and the reason.
• Any relevant invoice or agreement reference.
Email to: support@overflowdigital.agency
Expected response time: within 2 business days.
6. Legal Rights
This policy does not affect statutory consumer rights or rights under applicable laws, which may entitle clients to certain refunds or rights beyond this policy.
This Cancel & Refund Policy applies to all services offered by Overflow Digital, including but not limited to paid ads, creative strategy, content creation (UGC, brand collaborations), conversion rate optimization (CRO), landing pages and website/shop development, and account management. Transactions are usually handled through proposals/invoices.
1. Scope
Overflow Digital works with direct-to-consumer (DTC) and Shopify brands to accelerate growth through integrated strategies in Media Buying, UGC, CRO, and Creative Strategy, supported by a dedicated account manager. This policy sets out how cancellation and refunds are handled for our service agreements.
2. Cancellation
• Before service begins
Clients may cancel a project or campaign without penalty if cancellation is made at least 7 business days prior to the scheduled start date of service. Cancellation must be made in writing (via email).
• Within 7 business days before start date
If the client cancels within 7 business days before the start date, Overflow Digital reserves the right to charge 50% of the agreed service fee. This covers preparatory work already done (strategy, team allocation, creative planning, etc.).
• After service has commenced
Once the work has begun (e.g., media campaigns launched, creatives produced, landing pages built), the client is responsible for the full fee for the agreed services. No refunds will be given for work in progress, unless otherwise agreed in writing or required by law.
3. Refunds
• Full Refund
If the cancellation occurs more than 7 business days before service begins (per above), any payment made will be fully refunded.
• Partial Refund
If cancelled within the 7-business-day period prior to the start date, a partial refund (up to 50% of payments made) may be issued, depending on the work done so far.
• No Refund
Once services have started, there will be no refund for payments already made, except in special circumstances agreed beforehand or under applicable law.
4. Special / Exception Cases
Overflow Digital may consider exceptions in cases of force majeure or serious unforeseen circumstances, such as:
• Illness or incapacity
• Unforeseen legal or regulatory circumstances
• Situations mutually agreed as valid in writing
In such cases, Overflow Digital may offer a solution such as rescheduling, reducing scope, or issuing a partial refund, depending on what both parties agree is fair.
5. How to Request Cancellation or Refund
To request cancellation or refund, a client must send:
• A written request (via email) clearly stating the service in question, the date of intended cancellation, and the reason.
• Any relevant invoice or agreement reference.
Email to: support@overflowdigital.agency
Expected response time: within 2 business days.
6. Legal Rights
This policy does not affect statutory consumer rights or rights under applicable laws, which may entitle clients to certain refunds or rights beyond this policy.
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